What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
Can I cancel my order?
We completely get it, we change our minds too! We can cancel the order for you within 30 min of placing the order.
Please bear in mind, that orders placed on Friday and during the weekend cannot be cancelled.
What payment method do you accept?
We accept the following payment methods: Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron.
We also provide a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
PayPal: Shop easily online without having to enter your credit card details on the website.
Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfilment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
Yes, we ship to almost all countries across the world. Shipping costs will apply, and will be added at checkout.
What is the shipping time?
Mainland UK DeliveryStandard Royal Mail (Transit 2-4 working days)We ship all free/standard delivery orders via Royal Mail Tracked 48 service.
* Orders above £50 - Free Delivery.
* Orders under £50 - £4.99 Postage Fee.
We aim to dispatch all orders placed before 2 PM on the same day, but please allow up to two days for dispatch.
Express (Transit 1-3 working days)* Orders above £50 - £3.99
* Orders under £50 - £5.99
Next-Day Delivery (DPD)We offer a next-day delivery service so the item would reach you on the next working day.
The order has to be placed before 4 PM to be shipped the same day. Orders placed after 4 PM on Friday will be processed the next working day, which would be the following Monday. *Excluding bank holidays
Domestic Express 12:00 PM (DHL)The rate is live and calculated at the checkout based on the location and weight.
Saturday Delivery (DPD)We also offer Saturday delivery with DPD for an additional cost. *Orders placed after 4 PM on Friday will be processed the next working day, which would be the following Monday.
NOTE: If the parcel has not been delivered within 4-5 working days of dispatch, please get in touch with us asap so that we can react in time with the carrier.
International DeliveryFrance, Germany, Italy and Spain – Free delivery for orders above 150€.
For all other International orders, the shipping fee will vary based on location & weight, and it is calculated live on the checkout.
EU Orders - Import duties, taxes, and charges are INCLUDED in the item price when checking out.
USA Orders - Import duties, taxes, and charges are INCLUDED in the item price at the time of check out
Rest of the World - Import duties, taxes, and charges are NOT INCLUDED in the item price or shipping charges. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs would be before buying.
Some countries customs may charge taxes for importing goods from another country, such as Import Duty, Value Added Tax, a Purchase Tax, Customs clearance fees etc.
We try our best to help our buyers minimise the risk of paying taxes, marking the item as a sample or a gift of lower value. In our experience, about 92% of the parcels reach buyers without taxes paid. Even if you have to pay taxes and import duties, it will be much less than you should.
If the parcel has not been delivered within 14 working days of dispatch, please get in touch with us asap so that we can react in time with the carrier.
NOTE: If for some reason, we don't have an item that, when ordered, was in stock, we will let you know within two days. We give you an expected arrival time of a possible restock and the option of choosing another product. And, of course, you always have the opportunity to cancel and refund your purchase.
What is your return/exchange policy?
Items returned within 30 days of their original shipment date in same as new condition will be eligible for a full refund or an exchange. Refunds will be charged back to the original form of payment used for purchase.
Customer is responsible for shipping charges when making returns. Duties and taxes and original shipping cost is non-refundable. Please visit our return portal on here
Do I need to pay duties and taxes?
For all European orders, import duties and taxes are prepaid, so you don't need to worry about this.
When my order will be shipped?
Orders placed before 2 PM are sent on the same day. Orders placed over the weekend are processed the next Monday.
Do you do the next day shipping?
Yes, of course, we do! If you wish your item to be sent by Royal Mail, the order needs to be placed before 2 PM, if you want it to be sent by DPD, then the cut-off time is 4 PM.