Memory Gel

UK Shipping Information

Free Shipping

Enjoy free Tracked48 delivery on all UK orders over £50.

Note: “Next Day” refers to the next business day.

Orders placed before 3:30 PM (Monday–Friday) are dispatched the same day.
Orders placed after 3:30 PM on Friday are processed the next working day (Monday, excluding bank holidays).

• DPD Saturday delivery is available for orders placed by Friday, 3:30 PM.
• DPD Sunday delivery is available for orders placed by Saturday 12:00 PM.
  (Excluding bank holidays)

International Delivery

We offer international shipping to the following countries:
Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Guernsey, Iceland, Ireland, Isle of Man, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Puerto Rico, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the United States. 

• EU: €20 flat rate.
• USA: Worldwide shipping for $33.
• Other Countries: £23.99.

If an international order is refused upon delivery and returned to us, the return shipping cost will be deducted from your refund. Duty and import fees are charged at the checkout.

Store Pickup

You can also collect your order in-store.
Please wait for a confirmation email before coming to pick up your order.

Delayed Orders

If your order is delayed for any reason, we’ll contact you promptly with an updated estimated delivery date.
(For UK and EU customers: this does not affect your statutory rights. Please see our Terms & Conditions for more information.)

Refund Policy

Please note:

• Original delivery fees are non-refundable.
• Any protection fee added to your order is also non-refundable.

Returns Policy

We offer a 30-day return policy, giving you 30 days from the date you receive your item to request a return.

To qualify for a return, your item must be:

• In its original condition — unworn, unused, and with all tags attached
• Returned in its original packaging
  

Please note:
We do not offer free returns unless there has been an error on our part or your item arrived damaged. If you encounter any issues, please contact us as soon as your order arrives.

Important: The original delivery fee is refundable only if the item received is damaged or incorrect.

To initiate a return, please visit our Returns Portal at
knighthoodstore.com/returns

Once your return is approved, we’ll send you a return shipping label and further instructions.

For any questions, feel free to contact our team at support@knighthoodstore.com.

Damages & Issues

Please inspect your order upon arrival and contact us immediately if an item is defective, damaged, or incorrect. We’ll assess the issue and work to resolve it promptly.

Exceptions / Non-returnable Items

Unfortunately, we are unable to accept returns on:

• Sale items
• Gift Cards

Exchanges

Exchanges are processed once your return has been received and approved.
The quickest way to get your desired item is to return the original and place a new order for the replacement.

Refunds

We aim to process all approved returns within 2–5 days of receipt.
Once your return has been processed and approved, a refund will be issued to your original payment method within 5–10 business days.

Please note that processing times may vary depending on your bank or card provider.
If more than 15 business days have passed since your refund approval and you have not received the funds, please contact us at support@knighthoodstore.com.